Delivery Information

 

 

Delivery and Costs

Destination Shipping Type Costs Shipping Time
United Kingdom Click and Collect FREE 2-3 Working Days
Standard (tracked)

£3.95. FREE ON ORDERS OVER £75

3-7 Working Days
Next Day (tracked)

£5.95

Next Day (order before 9pm)*
Saturday (tracked) £7.95 Saturday (order before 9pm)**
EU Europe Standard (non-tracked)

£3.95. FREE ON ORDERS OVER £75

4-6 Working Days
Express (tracked) £10 2-3 Working Days
Non EU Europe Standard (non-tracked)

£5.95. FREE ON ORDERS OVER £75

4-8 Working Days
Express (tracked) £20 3-4 Working Days
North America Standard (non-tracked)

£3.95. FREE ON ORDERS OVER £75

5-9 Working Days
Express (tracked) £10 2-3 Working Days
Australia and NZ Standard (non-tracked)

£4.95. FREE ON ORDERS OVER £75

5-9 Working Days
Express (tracked) £15 3-5 Working Days
Asia Standard (non-tracked)

£4.95. FREE ON ORDERS OVER £75

5-9 Working Days
Express (tracked) £20 3-4 Working Days
Rest of World Standard (non-tracked)

£5.95. FREE ON ORDERS OVER £75

5-9 Working Days
Express (tracked) £20 4-5 Working Days

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Order Tracking

If you have selected one of our tracked services (all UK, International Express), you will receive a link in your order despatch email. This links to our partners website and will display the details of which courier is handling your parcel and where the parcel is. If you are in the UK and entered a mobile number during checkout, you will also receive an SMS message to update you on your order progress. If you have any concerns regarding your order, our Customer Service team will be able to help you. Please CLICK HERE for our contact details.

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United Kingdom

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Click and Collect

You can have your order shipped to one of our Click and Collect Monsoon and Accessorize stores below for FREE. Shipping time is 2-3 working days (working days do not include Saturday, Sunday or UK Bank Holidays).
During checkout, select the option for Click and Collect and either enter a postcode or town to find the nearest store or select a store from the list.
When collecting your order, please ensure you have a copy of your order despatch email as proof of purchase.  
If you have not collected your order within 10 days, the order will be returned to our warehouse and your items will be refunded.
Please note, we are unable to ship Homewares, Boutique Homeware and gift products, gift vouchers or gift cards to our stores.

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Click and Collect Stores

London

  • Baker Street
  • Brent Cross Centre
  • Broadgate
  • Canary Wharf (Canada Square)
  • Clapham Junction (St. John’s Hill)
  • Ealing (The Broadway)
  • Fulham Broadway
  • Gracechurch Street
  • Green Park
  • Hammersmith
  • Hampstead
  • Harrow
  • Hays Galleria
  • High Wycombe (Eden Centre)
  • Holborn
  • Islington (Parkfield Street)
  • James Street
  • Kensington
  • Kings Cross Station
  • Kings Road
  • Kingston
  • Knightsbridge
  • Luton
  • Marble Arch
  • Oxford Circus
  • Oxford Street West
  • Paddington Station
  • Regent Street
  • St Pancras Station
  • St Pauls
  • Victoria Street
  • Villiers Street
  • Wandsworth
  • Westfield Stratford
  • Westfield White City

North

  • Aberdeen (Bon Accord Centre)
  • Aberdeen (Union Square)
  • Altrincham (George Street)
  • Ayr (High Street)
  • Beverley
  • Birmingham (New Street)
  • Blackpool (Church Street)
  • Broughton Park
  • Burnley
  • Burton On Trent
  • Carlisle (Scotch Street)
  • Chester (Eastgate Street)
  • Chesterfield
  • Derby Westfield
  • Doncaster
  • Dumfries (Loreburne Centre)
  • Dundee
  • Durham (Land Of Prince Bishops)
  • East Kilbride
  • Edinburgh (Gyle Centre)
  • Edinburgh (Kinnaird)
  • Edinburgh (Princes Street)
  • Edinburgh (St. James)
  • Elgin (Giles Centre)
  • Glasgow (Braehead Centre)
  • Glasgow (Buchanan Street)
  • Glasgow (Central Station)
  • Glasgow (Silverburn)
  • Grimsby
  • Hanley
  • Harrogate
  • Huddersfield (New Street)
  • Hull (Princes Quay)
  • Inverness (Eastgate Shopping Centre)
  • Kendal
  • Lancaster
  • Leamington Spa
  • Leeds (Commercial Street)
  • Leeds (White Rose Centre)
  • Leicester (Fosse Park)
  • Lincoln
  • Liverpool (South John Street)
  • Livingstone
  • Manchester (Arndale Centre)
  • Manchester (Piccadilly)
  • Manchester (Trafford Centre)
  • Market Harborough
  • Meadowhall
  • Merryhill
  • Middlesbrough (Hill Street Centre)
  • Morpeth
  • Newark
  • Nottingham (Albert Street)
  • Nottingham (Victoria Centre)
  • Newcastle (Eldon Square)
  • Newcastle (Metro Centre)
  • Nuneaton
  • Perth (St Johns Centre)
  • Peterborough (Queensgate Centre)
  • Rugby
  • Solihull
  • Southport
  • Stirling
  • St Andrews (Market Street)
  • Warrington
  • Wigan
  • Wilmslow (Grove Street)
  • York (Coney Street)
  • York (Davygate)
  • York (Monks Cross Centre)

West

  • Bangor
  • Bath (Union Street)
  • Barnstaple (Green Lane Shopping Centre)
  • Birmingham (Bullring)
  • Bristol (Broadmead)
  • Bristol (Cabots Circus)
  • Bristol (Cribbs Causeway)
  • Cardiff (St. David’s Centre)
  • Carmarthen (Cambrian Way)
  • Cheltenham
  • Cheltenham (High Street)
  • Cirencester (Cricklade Street)
  • Cwmbran
  • Exeter (High Street)
  • Gloucester
  • Hereford
  • Llandudno
  • Llanelli (Parc Trostre)
  • Marlborough
  • Poole
  • Plymouth (Drake Circus Centre)
  • Salisbury
  • Shrewsbury
  • Stafford
  • Stratford-Upon-Avon
  • Sutton Coldfield
  • Swansea
  • Swansea (Oxford Street)
  • Taunton (Fore Street)
  • Telford
  • Trowbridge
  • Truro (Nicholas Street)
  • Weston Super Mare
  • Witney
  • Worcester
  • Yeovil (The Quedam Centre)

East

  • Bedford
  • Bishops Stortford
  • Brentwood
  • Bury St Edmonds (Charter Square)
  • Colchester (Culver Square)
  • Hertford
  • Hitchin
  • Ipswich
  • Kings Lynn (High Street)
  • Norwich (Merchant Hall)
  • Saffron Walden
  • Welwyn Garden City

South

  • Ashford
  • Aylesbury
  • Banbury
  • Barnstaple
  • Basingstoke
  • Bexleyheath
  • Bluewater Centre
  • Bournemouth (Castlepoint)
  • Bournemouth (The Criterion Arcade)
  • Brighton
  • Bromley
  • Camberley
  • Cambridge (Sidney Street)
  • Canterbury (Whitefriars Centre)
  • Chichester
  • Colney Fields
  • Crawley (County Mall)
  • Croydon (Whitgift Centre)
  • Eastbourne (Terminus Road)
  • Eastleigh
  • Enfield
  • Epsom
  • Fareham
  • Farnham
  • Guildford (High Street)
  • Harlow
  • Hastings
  • Haywards Heath
  • Hemel Hempstead (Riverside)
  • Horsham
  • Kingston (Clarence Street)
  • Lakeside Centre
  • Maidenhead (High Street)
  • Maidstone
  • Milton Keynes (Midsummer Arcade)
  • Newbury (Parkway)
  • Newbury (Northbrook Street)
  • Northampton (Grosvenor Centre)
  • Oxford (Queens Street)
  • Petersfield (Rams Walk)
  • Portsmouth (Cascades Centre)
  • Reading (Broad Street)
  • Reigate
  • Richmond
  • Romford (Liberty Centre)
  • Sevenoaks
  • Southampton (West Quay Centre)
  • Southend (High Street)
  • Staines
  • Swindon (The Parade)
  • Tenterdon
  • Tonbridge
  • Tunbridge Wells (Royal Victoria Place)
  • Uxbridge
  • Walton On Thames
  • Watford (Harlequin Centre)
  • Westwood Cross
  • Weymouth
  • Winchester (High Street)
  • Windsor (Peascod Street)
  • Woking
  • Worthing

Northern Ireland

  • Belfast

 

Standard Delivery

Standard Delivery is £3.95 and FREE on orders over £75. Shipping time is 3-5 working days (working days do not include Saturday, Sunday or UK Bank Holidays)

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Next Day Delivery

Next Day Shipping is £5.95. *Orders must be placed before 9pm Monday to Thursday for next working day shipping (working days do not include Saturday, Sunday or UK Bank Holidays). Orders placed before 9pm on Friday will be shipped the following Monday.

Next Day Shipping is not available for the Channel Islands.

The following regions and postcodes require 2 working days for shipping:

Northern Ireland , AB30-31, AB33-38, AB41 6-8, AB41-43,AB43 6-8,AB44-45,AB-51-56 & 63, DD8-10, FK3-8, FK17-21, PH10-11, PH13-14, TD15 2, IV1-3, IV4-36 40 & 52-54, IV41-49 51 & 55-56, KA27, KA28, KW1-3 & 5-14, KW15, PA20-49 & 62-77, PA60, PA61, PA78, PH17-26, PH30-41, PH42, PH43, PH44, PH49-50, TR21-25, ZE1

The following postcodes require 3 working days for shipping:

HS1-9, KW16-17, ZE2-3

Please Note, we are unable to send Gift Vouchers or Gift Cards via Next Day shipping.

 

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Saturday Delivery

Saturday Shipping is £7.95. **Orders must be placed before 9pm on the Friday for it to arrive on the Saturday. Orders placed before this day and time will still arrive on the Saturday e.g. a Saturday shipping order placed on a Monday will arrive on the Saturday of that week. Orders placed after 9pm Friday will arrive on the Saturday the following week.

Saturday Shipping is not available for the Channel Islands, Northern Ireland and the following postcodes:

AB30-31, AB33-38, AB41 6-8, AB41-43,AB43 6-8,AB44-45,AB-51-56 & 63, DD8-10, FK8 3, FK17-21, HS1-9, PH10-11, PH13-14, TD15 2, IV1-3, IV4-36 40 & 52-54, IV41-49 51 & 55-56, KA27, KA28, KW1-3 & 5-14, KW15, KW16-17, PA20-49 & 62-77, PA60, PA61, PA78, PH17-26, PH30-41, PH42, PH43, PH44, PH49-50, TR21-25, ZE1, ZE2-3

Please Note , we are unable to send Gift Vouchers or Gift Cards via Saturday shipping.

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International

EU Europe

We currently offer Standard (non-tracked) and Express (tracked) Shipping to EU Europe.
Standard Shipping is £3.95. FREE ON ORDERS OVER £75. Shipping time is 4-6 working days (working days do not include Saturday, Sunday or Public Holidays).
Express Shipping is £10. Shipping time is 2-3 working days (working days do not include Saturday, Sunday or Public Holidays).

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Non EU Europe

We currently offer Standard (non-tracked) and Express (tracked) Shipping to Non EU Europe.
Standard Shipping is £5.95. FREE ON ORDERS OVER £75. Shipping time is 4-8 working days (working days do not include Saturday, Sunday or Public Holidays).
Express Shipping is £20. Shipping time is 3-4 working days (working days do not include Saturday, Sunday or Public Holidays).

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North America

We currently offer Standard (non-tracked) and Express (tracked) Shipping to North America.
Standard Shipping is £3.95. FREE ON ORDERS OVER £75. Shipping time is 5-9 working days (working days do not include Saturday, Sunday or Public Holidays).
Express Shipping is £10. Shipping time is 2-3 working days (working days do not include Saturday, Sunday or Public Holidays).

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Australia and NZ

We currently offer Standard (non-tracked) and Express (tracked) Shipping to Australia and NZ.
Standard Shipping is £4.95. FREE ON ORDERS OVER £75. Shipping time is 5-9 working days (working days do not include Saturday, Sunday or Public Holidays).
Express Shipping is £15. Shipping time is 3-5 working days (working days do not include Saturday, Sunday or Public Holidays).

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Asia

We currently offer Standard (non-tracked) and Express (tracked) Shipping to Asia.
Standard Shipping is £4.95. FREE ON ORDERS OVER £75. Shipping time is 5-9 working days (working days do not include Saturday, Sunday or Public Holidays).
Express Shipping is £20. Shipping time is 3-4 working days (working days do not include Saturday, Sunday or Public Holidays).

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Rest Of World

We currently offer Standard (non-tracked) and Express (tracked) Shipping to the rest of the world.
Standard Shipping is £5.95. FREE ON ORDERS OVER £75. Shipping time is 5-9 working days (working days do not include Saturday, Sunday or Public Holidays).
Express Shipping is £20. Shipping time is 4-5 working days (working days do not include Saturday, Sunday or Public Holidays).

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We aim to deliver parcels within the time frames specified on our site. If international orders do not arrive within these time frames, they may be experiencing delays with customs or the couriers in your countries.


If your order has not been received within 20 days from the date of dispatch please contact our customer services department and we will be happy to investigate.


Delivery Locations

FREE STANDARD DELIVERY ON ORDERS OVER £75


Country Standard Delivery Times and Costs Express Delivery Times and Costs
Time (in working days) Cost Time (in working days) Cost
Albania 4-8 £5.95, free over £75 3-4 £20
Algeria 5-9 £5.95, free over £75 4-5 £20
Andorra 4-8 £5.95, free over £75 3-4 £20
Angola 5-9 £5.95, free over £75 4-5 £20
Antigua & Barbuda 5-9 £5.95, free over £75 4-5 £20
Argentina 5-9 £5.95, free over £75 4-5 £20
Armenia 5-9 £5.95, free over £75 4-5 £20
Australia 5-9 £4.95, free over £75 3-5 £15
Austria 4-6 £3.95, free over £75 2-3 £10
Azerbaijan 5-9 £5.95, free over £75 4-5 £20
Bahamas 5-9 £5.95, free over £75 4-5 £20
Bahrain 5-9 £5.95, free over £75 4-5 £20
Bangladesh 5-9 £4.95, free over £75 3-4 £20
Barbados 5-9 £5.95, free over £75 4-5 £20
Belarus 4-8 £5.95, free over £75 3-4 £20
Belgium 4-6 £3.95, free over £75 2-3 £10
Bermuda 5-9 £5.95, free over £75 4-5 £20
Bosnia & Herzegovina 4-8 £5.95, free over £75 3-4 £20
Brazil 5-9 £5.95, free over £75 4-5 £20
Brunei Darussalam 5-9 £4.95, free over £75 3-4 £20
Bulgaria 4-6 £3.95, free over £75 2-3 £10
Cambodia 5-9 £4.95, free over £75 3-4 £20
Canada 5-9 £3.95, free over £75 2-3 £10
Cayman Islands 5-9 £5.95, free over £75 4-5 £20
Chad 5-9 £5.95, free over £75 4-5 £20
Chile 5-9 £5.95, free over £75 4-5 £20
China 5-9 £4.95, free over £75 3-4 £20
Colombia 5-9 £5.95, free over £75 4-5 £20
Costa Rica 5-9 £5.95, free over £75 4-5 £20
Croatia 4-8 £3.95, free over £75 3-4 £10
Czech Republic 4-6 £3.95, free over £75 2-3 £10
Denmark 4-6 £3.95, free over £75 2-3 £10
Dominican Republic 5-9 £5.95, free over £75 4-5 £20
Ecuador 5-9 £5.95, free over £75 4-5 £20
Estonia 4-6 £3.95, free over £75 2-3 £10
Faroe Islands 4-8 £5.95, free over £75 3-4 £20
Finland 4-6 £3.95, free over £75 2-3 £10
France 4-6 £3.95, free over £75 2-3 £10
French Polynesia 5-9 £5.95, free over £75 4-5 £20
Georgia 4-8 £5.95, free over £75 3-4 £20
Germany 4-6 £3.95, free over £75 2-3 £10
Ghana 5-9 £5.95, free over £75 4-5 £20
Gibraltar 4-8 £5.95, free over £75 3-4 £20
Greenland 4-8 £5.95, free over £75 3-4 £20
Guadeloupe 5-9 £5.95, free over £75 4-5 £20
Guatemala 5-9 £5.95, free over £75 4-5 £20
Hong Kong 5-9 £4.95, free over £75 3-4 £20
Hungary 4-6 £3.95, free over £75 2-3 £10
Iceland 4-8 £5.95, free over £75 3-4 £20
India 5-9 £4.95, free over £75 3-4 £20
Indonesia 5-9 £4.95, free over £75 3-4 £20
Iran 5-9 £5.95, free over £75 4-5 £20
Iraq 5-9 £5.95, free over £75 4-5 £20
Ireland 4-6 £3.95, free over £75 2-3 £10
Israel 5-9 £5.95, free over £75 4-5 £20
Italy 4-6 £3.95, free over £75 2-3 £10
Jamaica 5-9 £5.95, free over £75 4-5 £20
Japan 5-9 £4.95, free over £75 3-4 £20
Kazakstan 5-9 £4.95, free over £75 3-4 £20
Kuwait 5-9 £5.95, free over £75 4-5 £20
Latvia 4-6 £3.95, free over £75 2-3 £10
Lebanon 5-9 £5.95, free over £75 4-5 £20
Libya 5-9 £5.95, free over £75 4-5 £20
Lithuania 4-6 £3.95, free over £75 2-3 £10
Luxembourg 4-6 £3.95, free over £75 2-3 £10
Macau 5-9 £4.95, free over £75 3-4 £20
Macedonia 4-8 £5.95, free over £75 3-4 £20
Madagascar 5-9 £5.95, free over £75 4-5 £20
Malawi 5-9 £5.95, free over £75 4-5 £20
Malaysia 5-9 £4.95, free over £75 3-4 £20
Maldives 5-9 £5.95, free over £75 4-5 £20
Malta 4-6 £3.95, free over £75 2-3 £10
Martinique 5-9 £5.95, free over £75 4-5 £20
Mauritius 5-9 £5.95, free over £75 4-5 £20
Mexico 5-9 £5.95, free over £75 4-5 £20
Moldova 4-8 £5.95, free over £75 3-4 £20
Monaco 4-8 £5.95, free over £75 3-4 £20
Mongolia 5-9 £4.95, free over £75 3-4 £20
Montenegro 4-8 £5.95, free over £75 3-4 £20
Morocco 5-9 £5.95, free over £75 4-5 £20
Nepal 5-9 £4.95, free over £75 3-4 £20
Netherlands 4-6 £3.95, free over £75 2-3 £10
New Zealand 5-9 £4.95, free over £75 3-5 £15
Nigeria 5-9 £5.95, free over £75 4-5 £20
Norway 4-8 £5.95, free over £75 3-4 £20
Oman 5-9 £5.95, free over £75 4-5 £20
Panama 5-9 £5.95, free over £75 4-5 £20
Paraguay 5-9 £5.95, free over £75 4-5 £20
Peru 5-9 £5.95, free over £75 4-5 £20
Phillipines 5-9 £4.95, free over £75 3-4 £20
Poland 4-6 £3.95, free over £75 2-3 £10
Portugal 4-6 £3.95, free over £75 2-3 £10
Puerto Rico 5-9 £5.95, free over £75 4-5 £20
Qatar 5-9 £5.95, free over £75 4-5 £20
Reunion 5-9 £5.95, free over £75 4-5 £20
Romania 4-6 £3.95, free over £75 2-3 £10
San Marino 4-8 £5.95, free over £75 3-4 £20
Saudi Arabia 5-9 £5.95, free over £75 4-5 £20
Serbia 4-8 £5.95, free over £75 3-4 £20
Seychelles 5-9 £5.95, free over £75 4-5 £20
Singapore 5-9 £4.95, free over £75 3-4 £20
Slovakia 4-6 £3.95, free over £75 2-3 £10
Slovenia 4-6 £3.95, free over £75 2-3 £10
South Africa 5-9 £5.95, free over £75 4-5 £20
South Korea 5-9 £4.95, free over £75 3-4 £20
Spain 4-6 £3.95, free over £75 2-3 £10
Sri Lanka 5-9 £4.95, free over £75 3-4 £20
Sudan 5-9 £5.95, free over £75 4-5 £20
Sweden 4-6 £3.95, free over £75 2-3 £10
Switzerland 4-8 £5.95, free over £75 3-4 £20
Syria 5-9 £5.95, free over £75 4-5 £20
Taiwan 5-9 £4.95, free over £75 3-4 £20
Tanzania 5-9 £5.95, free over £75 4-5 £20
Thailand 5-9 £4.95, free over £75 3-4 £20
Trinidad & Tobago 5-9 £5.95, free over £75 4-5 £20
Tunisia 5-9 £5.95, free over £75 4-5 £20
Turkey 4-8 £5.95, free over £75 3-4 £20
Uganda 5-9 £5.95, free over £75 4-5 £20
Ukraine 4-8 £5.95, free over £75 3-4 £20
United Arab Emirates 5-9 £5.95, free over £75 4-5 £20
United States 5-9 £3.95, free over £75 2-3 £10
Uruguay 5-9 £5.95, free over £75 4-5 £20
Uzbekistan 5-9 £4.95, free over £75 3-4 £20
Venezuela 5-9 £5.95, free over £75 4-5 £20
Vietnam 5-9 £4.95, free over £75 3-4 £20
Yemen 5-9 £5.95, free over £75 4-5 £20
Zambia 5-9 £5.95, free over £75 4-5 £20
Zimbabwe 5-9 £5.95, free over £75 4-5 £20

FREE STANDARD DELIVERY ON ORDERS OVER £75


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Please Note For All Orders

All our orders are subject to fraud checks. If there is a chance your order will be delayed as a result of this, we will contact you.

UK and USA orders must have a valid postcode/zip code. Orders placed without a valid postcode may be delayed.

Unfortunately we are not currently able to deliver to BFPO addresses.

We will only charge you once per order, even if we send more than one parcel.

We aim to ship your order to you, to the shipping address you have requested in your order within the time period set out above but we cannot give exact shipping dates and times.

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for shipping outside the United Kingdom, some of our products may not be available for shipping to certain destinations outside the United Kingdom. We reserve the right to define which products may be shipped to your shipping country of choice.

Please note that many countries have specific import restrictions on certain products of materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside the United Kingdom. Monsoon Accessorize Ltd. do not offer any assistance in this process.

Prices are displayed and charged in UK Pounds Sterling, Euros, US Dollars, Danish Kroner and Russian Rubles. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration fee if your order has to be converted to a currency other than these.

All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Unfortunately delivery times, to our International customers, may be prolonged due to custom delays outside of our control .

Please contact us at onlinecustomerservices@monsoon.co.uk or call us on 0844 811 0069 (UK only). We are open 8:30am to 7:30pm GMT Monday to Friday and 9am to 6pm GMT Saturday and Sunday. We will endeavour to reply within 5 working days.

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